##  [Enabling Zero Artwork Recalls and Significant Cost Savings Through a Consolidated Outsourcing Model](/index%2ephp/success-stories/enabling-zero-artwork-recalls-and-significant-cost-savings-through-a-consolidated-outsourcing-model) 

# Enabling Zero Artwork Recalls and Significant Cost Savings Through a Consolidated Outsourcing Model

Delivering seamless artwork transition support and centralized artwork operations for a leading Canada-based pharmaceutical company through a consolidated outsourcing approach that ensured operational efficiency, zero recalls, and substantial cost savings.





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Achieved

### zero



artwork recalls during transition and operational execution







Delivered USD

### 300K+



cost savings within seven months







Managed migration and support of approximately

### 11,000



work-in-progress artworks







### Supported

generic product artwork operations across Canada, Mexico, Australia, and India















![Client Overview]()



![Icon]()  

## Client Overview



A leading Canada-based pharmaceutical company with a large generic product portfolio required support transitioning to a consolidated outsourcing model for artwork operations. The organization managed hundreds of products distributed globally and needed a scalable, centralized artwork operations framework to improve quality, reduce operational inefficiencies, and optimize overall costs.











![Background Icon]()  

## Background



The client operated a highly complex artwork ecosystem with decentralized workflows, multiple operational dependencies, and ongoing work-in-progress artwork activities. Managing artwork transitions across several global regions created operational challenges, quality risks, and inefficiencies that impacted scalability and cost optimization.

To improve governance and operational control, the client aimed to consolidate artwork outsourcing activities into a centralized model while ensuring uninterrupted business continuity, high-quality execution, and compliance throughout the transition period.





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## Services in Scope



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End-to-end artwork transition and migration support



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Centralized artwork operations management



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Artwork lifecycle management and workflow consolidation



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Artwork proofreading and quality verification



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Work-in-progress artwork transition support



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Resource transition and operational alignment support



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Multi-country artwork coordination and execution















![Challenge]()



![Challenge]()

## Challenge



The client encountered several operational and transition-related challenges:



![Challenge]()

Transitioning 30 artwork workflows within a compressed six-month timeline





![Challenge]()

Managing approximately 11,000 work-in-progress artworks during the transition





![Challenge]()

Consolidating fragmented outsourcing operations into a unified delivery model





![Challenge]()

Ensuring uninterrupted artwork support across multiple countries and markets





![Challenge]()

Minimizing operational disruptions and maintaining compliance during migration





![Challenge]()

Reducing artwork errors, recalls, and process inefficiencies while improving cost efficiency





![Challenge]()

Aligning resources, workflows, and governance structures under a centralized operational framework















![Challenge]()

## Solution



1

![Challenge]()

##### Phase-Based Artwork Transition Strategy

Freyr implemented a structured, phase-based transition methodology to ensure smooth migration of artwork operations, workflows, and resources without disrupting ongoing business activities.





2

![Challenge]()

##### Centralized Outsourcing Model

A consolidated operational framework was established to centralize artwork execution, governance, communication, and quality management across all supported regions.





3

![Challenge]()

##### Work-in-Progress Artwork Migration Support

Freyr efficiently managed the migration and continuation of approximately 11,000 active artwork files while maintaining operational continuity and submission readiness.





4

![Challenge]()

##### Quality-Driven Artwork Operations

Robust quality control and proofreading mechanisms were embedded throughout the artwork lifecycle to minimize errors, eliminate recalls, and ensure right-first-time delivery.





5

![Challenge]()

##### Cost and Efficiency Optimization

Freyr streamlined workflows, optimized resource utilization, and standardized operational processes to improve efficiency and significantly reduce overall operational costs.











![Challenge]()

## Impact



Freyr successfully transformed the client’s fragmented artwork operations into a centralized, scalable, and highly efficient outsourcing model capable of supporting large global artwork volumes with improved quality and cost optimization.



![Challenge]()

Achieved zero artwork recalls throughout the transition and operational phases





![Challenge]()

Delivered over USD 300K in cost savings within the first seven months





![Challenge]()

Successfully transitioned 30 workflows and aligned operational processes





![Challenge]()

Seamlessly managed migration and execution of 11,000+ artwork files





![Challenge]()

Improved operational governance, standardization, and workflow visibility





![Challenge]()

Enhanced efficiency, scalability, and compliance across global artwork operations